FAQ's


1. Select a product
2. Enter your personalization in the field, and then choose the color and size!
3. Add to cart and you’re done!
You will receive a confirmation email within 1 hour after placing your order. If for some reason, you did not receive an email, please check your spam folder and add hi@nama-official.com to your safe senders list. When your order is shipped, you will also receive a shipment email containing your tracking number.
We ship most orders within 1-2 business days. However, processing time varies depending on personalization selection and does not include weekends or holidays.
You may use our Track My Order feature 24-48 hours after your order has shipped.
Please email us at sales@nama-official.com for all international orders.
We do have a corporate rate and volume discounts on qualifying orders. Logos or custom artwork can also be added to most styles. To learn more, please contact our sales representative at sales@nama-official.com
For products that are sold out, please find the Waitlist button on the product pages of our website and add your email address to the Waitlist. Once the product is back in stock, we will contact you via email.
We do have a gift box upon request, there will be an additional charge for the wrapping. Please check the gift box option at checkout, to opt for this option.
All of our products can be personalized. On the product page, you can add your customization under the customization box.
Our products are made from 100% imported leather. We have worked heard to find and select the best craftsmen who produce only the highest quality leather product.
All our monogramming is done by hand and therefore every item is unique and there may be slight inconsistencies.
You might find the design of our dust bag a little peculiar. It is because we have designed this as a multi-purpose bag. It could be used as just a dust bag to protect your pieces or you can re-use it for other purposes. We encourage our customers to re-use our dust/shopping bag for other purposes since its material is linen, it is durable and lightweight. Not to mention, you can just toss it in the washing machine when it gets dirty (no sweat!). It is also a great grocery shopping bag, gym bag or just simply a dust bag to protect your precious NAMA products.
“Linen is made from the flax plant and we think it’s one of the best fibers out there. It basically uses no water and emits ¼ the carbon as cotton per pound of fiber.”